IT organization could gain greater clarity and visibility

Expand Visibility, See Clearly, Act Decisively in your IT organization.

Introduction

If you take away nothing else from this white paper, consider this:

Gaining a full view of your IT assets, services, security posture, processes, and outcomes lays the foundation to properly manage, secure, and optimize your IT organization. You’ll see more clearly, be able to act more decisively, and become more effective. This, in turn, will help you optimize costs and future budgets, improve the experience of your customers and employees, and position your team to be more productive and efficient.

And who wouldn’t want that in today’s world of highly regulated industries and compliance mandates; the need to provide clear direction for patching, cost optimization, application control, and asset location; and IT’s “seat-at-the-table” objective of becoming a center of innovation, not just a cost center.

The truth is, full visibility is attained by degrees—with first steps, then more steps. For example:

  • Without establishing a baseline of where you’re starting from, how can you know what you have from an asset, security, process, and maturity perspective, or the amount and type of work coming into IT organization?
  • How can you manage what you don’t know about in your IT environment?
  • How can you deliver greater value to the business with the same budget and IT resources?
  • How can you provide wider support for a broadening array of endpoint-device types with immature and/or manual practices that limit visibility across the board?

Ivanti Illuminates Every Corner of Your Enterprise IT organization

Gaining visibility must become a foundational practice, and proven solutions from Ivanti direct a spotlight on every aspect of your enterprise IT estate. A unified IT approach brings together the IT teams from IT Service Management, IT Management, Endpoint Security Management, and User and Workspace Management—organized under the pillars of Enterprise Service Management and Unified Endpoint Management. Supplied with greater clarity and visibility, you’re more in sync with your users, services, and assets across the enterprise—and with your IT landscape, security posture, and processes and data. You have the wherewithal to attain more of your strategic objectives.

About this White Paper

This white paper provides six brief, illustrative use cases and research data points to help you assess where your IT organization could gain greater clarity and visibility, and it invites you to evaluate Ivanti solutions that are proven to help organizations do so.

Lack of Visibility: Six Use Cases

Consider the six use-case scenarios that follow, and pain points typically associated with a lack of visibility:

1. Laptops in Slow-Mo

Many IT organizations today have immature and/or manual practices in place that limit visibility across the board. Without visibility, it’s very difficult to detect, manage, and secure hardware and software, as well as manage software usage effectively.

The scenario above touches on several unknowns:

  • The risk of non-compliance due to unlicensed software used
  • Shadow IT—employees circumventing IT and installing unauthorized software
  • The number of laptops potentially affected
  • The total number of incoming related incidents
  • Security risks created by the unauthorized software installation and usage
  • Unknown license true-up risks

Reinforcing the message that you can’t manage, protect, and optimize what you don’t know you have nor can easily see, an Ernst & Young (EY) white paper titled “Data Validation the Best Practice for Data Quality in Fixed Asset Management” states that 56% of enterprises verify the location of their fixed assets once a year, while 10% to 15% have not verified their assets in more than five years.

With no formal IT Asset Management (ITAM) program, teams often rely solely on Active Directory or basic inventory information from endpoint management solutions. On the topic of tracking assets, the ITXM Survey research study commissioned by Ivanti in December 2019 found the following. Please note that organizations may be using more than one of these options:

  • 43% of organizations surveyed are still using spreadsheets
  • 50% are using an endpoint management solution
  • 45% use inventory tools as one of their resources

Multiple sources of data that must be married together—such as ITSM, ITAM, and SAM data—restrict the speed to gain needed insight and overall visibility. According to research by Enterprise Management Associates (EMA), 50% of organizations have 12 or more discovery and/or inventory tools, and 11% have more than 30 tools. On average, organizations spend 10 hours a week resolving data accuracy issues, while 32% spend more than 25 hours per week.

In short, lack of visibility means you can’t manage, protect, and optimize what you don’t know you have nor can easily see. Ivanti solutions use powerful data-importing capabilities that help you combine data from several sources—spreadsheets, inventory tools, barcode scans, discovery services, etc.—to compare actual data against discovered data and report on discrepancies. With these insights, decision makers can validate assumptions and make sure asset information is always up to date and accurate.

To read full download the whitepaper:
Better IT Insights for Better Business Outcomes

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