It’s hard to overcome inertia, especially when it comes to replacing an IT operations monitoring solution. You’ve spent the money. People are used to it. When you look at replacement options, every vendor seems to promise end-to-end everything. It’s easy to fall back on the maxim that “If it ain’t broke, don’t fix it.”

Just because your IT monitoring solution isn’t broke(n) doesn’t mean it’s giving you all the value you should expect. Your monitoring solution should be preserving uptime and ensuring great customer experiences. But systems still go down. Customer experience suffers. Millions of dollars in revenue are lost. To monitor and maintain the customer experience, IT must be able to measure uptime, performance, and response time of mission-critical applications and the underlying infrastructure they run on.

The average enterprise runs hundreds of applications, servers, virtual machines, containers, and microservices which produce constant streams of data in disparate forms. But legacy IT tools can’t see how the layers of the stack play together — they’re usually point solutions, designed to focus on one system and ignore the world around them.

Meanwhile IT leaders are faced with shrinking budgets and growing demands, expanding data complexity and pressure to keep up with digital transformation and the move to the cloud.

IT teams feel the stress of continuous war room misery, arguments over accountability and the inevitable finger-pointing.

Too Many Data Types and Formats
Ingesting and normalizing data of different formats and types is tedious and unmanageable, and it’s difficult to make real-time decisions. Too many monitoring tools for single layers of their IT stack, such as networks or applications, create silos and inefficiencies.

Too Many Silos
When data lives inside one tool but can’t access or communicate with data confined to other tools, IT practitioners lose context on what’s happening in their environment because they’re seeing only a part of the picture.

Too Much Time to Resolution
Infrastructure complexity affects IT’s ability to quickly determine the root cause of an issue. Ingesting data from different formats and making sense of it to diagnose and determine the root cause is problematic.

IT Bears an Unfair Share of the Burden

While end users may think of IT as the people they call when their laptop crashes, IT’s responsibilities are increasingly varied — and vital. Whether you’re looking at the old model or the new, the job of IT spans four general categories:

  • Building IT
  • Supporting IT
  • Optimizing IT
  • Fixing IT

Traditional IT Operating Model

In the traditional IT model, development and operations were separated by a wall, whether metaphorical or physical. Their work cycles were unique. Development built new applications with a cycle that started with planning and ran through deployment.

This may have worked in large organizations where teams worked in the same location, used simple tools built for simple technology environments and had downtime overnight to implement changes. But that’s not the environment we live in now.

Traditional IT operating model

The New IT Operating Model

The digital revolution requires that the development and operations cycles come together into one that can react to the speed and complexity of new IT environments. Integrating the two cycles creates an open feedback loop, where problems can be quickly identified and fixed without interruption. Customer expectations are continually fulfilled through new capabilities and new code, and by Development and Operations working together to meet expectations.

The New IT operating model unifies the development and operations cycles into one continuous, coordinated cycle. This model reflects a DevOps mindset, letting companies get features to market faster, innovate faster, test and iterate without interrupting service delivery.

Data Is the Foundation

The New IT model creates a common and shared data substrate to form the foundation of IT. The tools for monitoring, collaboration and automation are built on top of that shared foundation, creating a closed loop to deliver and operate new IT services. The right stakeholders are engaged in delivering business value, identifying and understanding issues and working together to find the root cause of problems.

Data is the foundation of the New IT environment, with three pillars built upon it to provide an operational structure.

The Journey to World Class IT Monitoring

The journey to world-class IT monitoring starts with the fundamentals and builds on them at each step to provide not just more features but more business value.

  • Level 1: Search and Monitor – REACTIVE
  • Level 2: Operational Visibility – PROACTIVE
  • Level 3: Business Insights – PREDICTIVE
  • Level 4: Prediction and Improvement – PREVENTATIVE

In business, the path of least resistance is seldom the path to success. It can be tempting to stay with a legacy IT monitoring solution for as long as it continues to deliver at least a minimal degree of value. But given the pace of change in both IT and business, you can’t afford to wait until you’re forced to act. The benefits of New IT are clear, and becoming clearer every day. Now is the time to investigate the value of advanced IT monitoring for your organization, and get on the right path.

To read full download the whitepaper:
Modernize Your IT Monitoring With Predictive Analytics


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